Refunds & Returns Policy

Astro·Dog products are made to order (print-on-demand). That means we can’t restock items or resell them like a traditional retailer.

1) No Returns for Change of Mind (Made-to-Order)

We do not accept returns or exchanges if:
  • you ordered the wrong size, color, or variant
  • you changed your mind
  • the item doesn’t fit your preferences after delivery
This is standard for print-on-demand production.  

2) When We Will Fix It (Free Replacement or Refund)

If your item arrives with a manufacturing issue or we/our fulfillment partner made a mistake—such as:
  • misprint or poor print quality
  • damaged item
  • defective item
  • wrong item received
…we will arrange a free replacement (reprint) or a refund, depending on the case.  

3) Deadline to Report an Issue (30 Days)

To be eligible, you must contact us within 30 days:
  • Printify orders: within 30 days of delivery  
  • Printful / shipping-related claims: generally no later than 30 days after the product is received, and lost-in-transit claims no later than 30 days after the estimated delivery date  
Bottom line: don’t wait—message us as soon as you notice a problem.

4) What We Need From You (Required)

Email hello@astrodog.store with:
  • your order number
  • a clear photo showing the issue (and packaging photos if there’s shipping damage)
  • a short description of what’s wrong
Photos are required for our fulfillment partners to approve a reprint/refund.  

5) Shipping Issues (Lost / Returned / Unsuccessful Delivery)

If a package is lost in transit, delayed unusually long, or returned to sender, we’ll review it case-by-case and follow the fulfillment partner’s claim process. Printful’s policy has a specific claim window for lost-in-transit packages.  

If delivery fails due to address/recipient issues, a reprint may require an extra charge or only a partial refund may be possible (depending on the carrier + fulfillment partner outcome).  

6) “Delivered” But Not Received

If tracking shows Delivered but you didn’t receive the package, contact us immediately. Some partners may not cover replacements in “delivered” cases, so outcomes depend on the carrier investigation and circumstances.  

7) Address Accuracy

You are responsible for providing a complete and correct shipping address at checkout. If the address is incorrect or incomplete and the package is returned or lost, we may not be able to offer a free replacement or refund.  

8) Print & Product Variations (Not Defects)

Minor variations can occur in print placement and appearance due to the production process. For some print methods, small placement tolerances are considered normal and aren’t treated as defects by the fulfillment partner.  

9) Refund Method

If a refund is approved, we refund to the original payment method used at checkout (PayPal/Stripe), where possible. Timing depends on the payment provider and your bank.