1. What is XO·DOG?

XO·DOG is a premium lifestyle brand dedicated to creating beautifully designed, high-quality products for dogs and their humans. We focus on curating European-made items that seamlessly integrate into modern homes, ensuring both style and comfort.

2. Who is Oliver?

Oliver is our beloved Border Collie and the heart of XO·DOG. As our Certified Canine Sleep Coach™, he tests and approves each product, ensuring they meet our high standards for comfort and quality.

3. Where are you based?

Our headquarters are located in Munich, Germany. From here, we coordinate with our European partners and manage shipping across Europe.

4. Where are your products made?

All our products are proudly made in Europe, collaborating with local artisans and manufacturers. This ensures top-tier quality, ethical production, and reduced environmental impact.

5 - Do you only sell dog beds?

XO·DOG is fully focused on premium dog beds and their variants, all designed with quality, comfort, and aesthetics in mind. In addition, our lifestyle line brings the XO·DOG spirit to you, the dog lover, with a curated mix of home accessories, apparel, and seasonal collections that celebrate the bond you share with your pup.

6 - How can I contact customer service?

You can reach us via email at woof@xo-dog.com

7. How do I choose the right size bed for my dog?

Each product page includes detailed dimensions, please refer to them carefully when choosing a bed. Still unsure? Our customer service team is happy to help you find the perfect size. You can also check out our educational blog content here for tips and guidance on choosing the right bed size.

8. Are your beds machine washable?

Yes, most of our beds feature removable covers that are machine washable at 30°C. Please refer to the specific care instructions on each product page for details.

9. What materials do you use in your products?

Our products are made from high-quality materials such as Oeko-Tex® Standard 100 certified fabrics, Italian leather, natural oak, and pure cotton, ensuring comfort, durability, and safety for your pet. Please refer to the specific material & care instructions on each product page for details.

10. Are the covers removable and replaceable?

Yes, many of our beds have removable covers that can be washed or replaced. Please refer to the specific material & care instructions on each product page for details.

11. Do you offer beds for puppies or senior dogs?

Yes, our range includes beds suitable for dogs of all ages, from supportive options for senior dogs to cozy choices for puppies.

12. Are your products chew-proof or waterproof?

At XO·DOG, we’re committed to offering only the highest quality products. Some of our beds are designed with waterproof or chew-resistant features—but not all. We recommend checking the product descriptions carefully on each product page for specific details. If you’re still unsure which product fits your needs, our team is always happy to assist you.

13. Where do you ship?

We ship across Europe, making sure dog lovers throughout the continent can enjoy our products. If you're located outside of Europe and would like to place an order, please contact us—our team will do their best to accommodate your request.

14. How long will my order take to arrive?

Orders are typically delivered within 1 to 7 business days, depending on your location.

While we work with reliable carriers to ensure fast delivery, occasional delays may occur due to logistics or high-demand periods. If you have any concerns about your order, please don’t hesitate to contact us.

15. How can I track my order?

Once your order is shipped, you will receive email updates with all the necessary information to monitor its progress.

16. What should I do if my order arrives damaged?

We’re so sorry if something didn’t arrive in perfect condition! Please get in touch with us at woof@xo-dog.com as soon as possible. Include your order details and a few photos of the damage so we can sort things out quickly and make it right for you.

17. Can I change or cancel my order after it’s placed?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

18. Do you offer free shipping?

Yes, we offer free shipping on all orders from 100€ within Europe.

19. What is your return policy?

We accept returns within 14 days of delivery. Products must be unused and in their original packaging. Before sending anything back, please reach out to us first so we can guide you through the return process. You’ll find all the details in our return policy.

20. How do I return or exchange a product?

To initiate a return or exchange, contact our customer service team at woof@xo-dog.com. They will guide you through the process.

21. What is the XO·DOG lifestyle line?

Our lifestyle line includes products designed for dog lovers, such as mugs, apparel, and home accessories, all reflecting the XO·DOG aesthetic.

22. Why do you only curate European products?

We focus on European products to ensure high-quality craftsmanship, ethical production, and reduced environmental impact through shorter shipping distances.

23. Can I suggest a product for you to add?

We welcome suggestions from our customers. Please contact us at woof@xo-dog.com with your ideas.

24. Do you offer discounts or promo codes?

Yes! New customers can enjoy a €10 discount on orders over €100 when signing up for our newsletter. Keep an eye out for our email and follow us on social media for seasonal promos and exciting new drops!

25. How can I stay updated on new products?

Subscribe to our newsletter or follow us on social media to stay informed about new products, promotions, and XO·DOG news.